TextRazor is operated by TextRazor Ltd (“We” or “Us”). We are registered in England and Wales under company number 08481159 and have our registered office at White Horse House, The Green, Mistley, Essex, CO11 1EX
To be permitted to use TextRazor, you must not be currently prohibited from having a TextRazor account and (if you are an individual) be 18 years of age or older.
We will do what we reasonably can to keep the TextRazor service working continuously. However, various technical problems or maintenance may, from time to time, result in temporary interruptions. We therefore reserve the right, periodically and at any time, to temporarily interrupt availability of functions and features of the TextRazor service, with or without notice. You understand and acknowledge that any such action we take will be without liability to you for any interruption, modification, or unavailability of TextRazor as a whole or any of its function or features. You understand and agree that TextRazor has no obligation to maintain, support, upgrade, or update TextRazor, or to provide any specific feature through TextRazor.
To be clear, we do not guarantee any results from using TextRazor. We will provide TextRazor in accordance with its reference documentation on the www.textrazor.com website, but the output from your use of TextRazor is dependent on the nature of the data you input.
TextRazor account holders may access TextRazor by any of our range of subscriptions as advertised on www.textrazor.com.
All subscriptions (other than the Free plan) advertised on TextRazor are referred to in these terms as ‘Paid Subscriptions’ and are provided conditional upon payment of the relevant subscription fee notified to you as part of the upgrade process. If you are a European Consumer, you have the right to change your mind and, receive a refund, if you notify us of your cancellation of your order for a Paid Subscription within 14 days of purchase, but only if you have not used any feature which is not available in the Free plan. This does not affect your rights as a European Consumer if TextRazor is defective. To cancel – email us at firstname.lastname@example.org.
If you have a Paid Subscription, your subscription fees will be billed in advance for each month in accordance with the relevant subscription plan price notified to you during the upgrade process. Your payment to TextRazor will automatically renew at the end of each monthly subscription period, unless you or we cancel your Paid Subscription through your account page before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free plan. However, if you cancel your Paid Subscription, we will not refund any subscription fees already paid to us.
You can upgrade to a Paid Subscription at any time through your TextRazor account page at https://www.textrazor.com/login or by emailing us at email@example.com. If you upgrade from a Paid Subscription to a higher Paid Subscription, we will charge you the higher subscription rate pro-rata for the remainder of your current subscription period. If you downgrade (either to a lower Paid Subscription or to a Free plan) this will take effect at the end of your current subscription period.
Please note that we may terminate your account and your ability to use TextRazor on notice in writing if you breach any of these Terms, including the Acceptable Use Policy. This is in addition to any other rights or remedies we may have. We may also terminate your account on thirty (30) days’ notice if we determine that you are acting, or have acted, in a way that has or may negatively reflect on or affect us, the TextRazor service, or our customers.
You shall make all payments under this Agreement without withholding or deduction of, or in respect of, any tax, levy or duty or charge unless required by law. If any such withholding or deduction is required, you shall, when making the payment to which the withholding or deduction relates, pay to TextRazor such additional amount as will ensure that TextRazor receives the same total amount that it would have received if no such withholding or deduction had been required.
All fees are exclusive of VAT. If you are resident or established in the United Kingdom, we will add VAT. If you are established or resident outside the UK but in the European Union, we will add VAT unless you provide us with a valid VAT registration number or proof that you are using TextRazor for business purposes. We will not add VAT to sums charged to businesses, organisations or consumers outside the United Kingdom and European Union.
We are entitled to increase the subscription charges at the start of each renewal period, if we give you 30 days prior notice.
To be clear, if you are a business or organisation, all Paid Subscriptions are subject to these conditions to the exclusion of any other terms that you may seek to impose or incorporate (including in any Purchase Order), or which are implied by trade, custom, practice or course of dealing. No part of TextRazor constitutes a contractual offer capable of acceptance. Your request to purchase a Paid Subscription constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by Us sending you a Paid Subscription confirmation by email. When we have sent you a subscription confirmation email there will be a legally binding contract between us and you for the Paid Subscription on these terms.
If metered billing is enabled on your Paid Subscription account, and you exceed the allocation usage for your Paid Subscription, any such excess usage will be added to your next invoice at the rate shown in your account page.
Certain Paid Subscriptions include increased support levels. To the extent that these are specified on www.textrazor.com as being applicable to your Paid Subscription, we will provide the additional services specified in the Cloud SLA at https://www.textrazor.com/sla.
We are the owner or the licensee of all intellectual property rights in TextRazor, and in the TextRazor website (and in the material published on it). Those rights are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved.
You must not re-use any part of the intellectual property rights embodied in TextRazor without obtaining a licence to do so from us or our licensors.
You grant TextRazor a licence to use any information you submit for processing by TextRazor, solely for the purposes of providing TextRazor to you. We will not store the ‘text' input parameter in requests to TextRazor for any reason except that, if you consent in advance, we may also use the information for the purposes of optimising TextRazor for use by you and others.
By providing information to us, you confirm that you are entitled to provide that information and that the information is in conformity with our Acceptable Use Policy and not in violation of any privacy, contractual or other third party rights. To the extent that you are a data controller, and we act as your data processor in respect of any personal data comprised in the data in respect of which you use the Services, the Data Processing Terms set out below will additionally apply.
We are constantly working on ways of improving TextRazor. We cannot do so efficiently if we have to avoid ground covered by user contributions; it may be that we are already working on an area for improvement or development suggested by a user. By submitting ideas, suggestions, documents, and/or proposals (referred to here as “Comments”) to TextRazor, you agree that it does not contain confidential information or intellectual property rights and that TextRazor is not under any obligation of confidentiality, express or implied, with respect to the Comments. TextRazor shall be entitled to use or disclose such Comments in any part of the world for any purpose, in any way, in any media. You agree that you are not entitled to any compensation or payment of any kind from TextRazor under any circumstances in respect of any Comment.
We aim to update TextRazor regularly, and may change the service at any time. If the need arises, we may suspend access to TextRazor, or close it indefinitely. Any of the material on TextRazor may be out of date at any given time, and we are under no obligation to update such material.
If you have a current Paid Subscription, we will notify you by email at least 12 months before either (i) discontinuing the TextRazor service (unless we replace it with a materially similar service); or (ii) significantly modifying the TextRazor API in a backwards-incompatible manner. Nothing in this section restricts us from making changes to the TextRazor service (including the API) which are for the purposes of complying with any applicable law, addressing a security risk we reasonably consider to be material, avoiding a substantial economic or material technical burden.
We use various third party data sources to power TextRazor. These data sources are subject to change. We shall use reasonable endeavours to maintain access to the data sources currently used at the time you commence your subscription, but makes no warranty that any data source shall remain in use throughout the term of your subscription. Without limitation, in the event that continued use of any data source becomes subject to any legal, contractual, technical requirements which we consider unduly burdensome for us as a business, or we consider that it is subject to insufficient security measures, we may discontinue use of that data source.
Nothing in these Terms limits or excludes our liability for fraud or for death or personal injury caused by negligence or for any liability which cannot be excluded or limited under applicable law.
We work hard to make TextRazor the best it can be, but a process of constant iterative improvement of the service means that the TextRazor service is provided without any guarantees, conditions or warranties as to its accuracy or comprehensiveness. We work hard to maintain the integrity and availability of the service, but we cannot warrant that TextRazor will be available 100% of the time. We provide the platform for TextRazor and all information and services on an “as is” and “as available” basis.
If you are dissatisfied or harmed by TextRazor or anything related to TextRazor, you may close your TextRazor account and terminate this agreement by cancelling your subscription by means of your account page.
Neither we nor any of our directors, shareholders or agents will be legally responsible to you for:
We will not be legally responsible to you if we cannot provide the services because of something outside of our reason able control.
Unless you are a European Consumer, our maximum aggregate liability under or in connection with these Terms, or any collateral contract, whether in contract (including, for the avoidance of doubt, the Data Processing Terms below), tort (including negligence) or otherwise shall be limited to a sum equal to the greater of: (i) the aggregate amount which you have paid to us in the preceding 12 months, or (ii) £1000. If you are a consumer (not a business or organisation), we will not be responsible for any business loss, nor for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen of if, at the time you registered for TextRazor, both we and you knew it might happen.
These terms will not affect any rights which you may have as a European Consumer.
Each of the paragraphs in this ‘Our Liability’ section operates separately. If any of them is found by a court to be inapplicable or unenforceable, the other parts will still apply.
Like any online service provider, we cannot and do not guarantee that TextRazor will be free from viruses and other malware. You must use suitable malware protection software to protect your network and devices when using TextRazor.
Whenever you use TextRazor, you must comply with our acceptable use policy at https://www.textrazor.com/aup. You promise that any use you make of TextRazor complies with those standards. We have the right to disclose your identity to any third party who is claiming that any material submitted by you to TextRazor constitutes a violation of their intellectual property rights, or of their right to privacy.
You may link to TextRazor, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link or otherwise act in such a way as to suggest any form of approval or endorsement on our part of you or your goods and services, where no such approval or endorsement exists.
You must not establish a link from any website that is not owned by you.
TextRazor must not be mirrored, framed or replicated on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.
If you wish to make any use of material on TextRazor other than that set out above, please address your request to firstname.lastname@example.org
Where TextRazor contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
TEXT RAZOR is a trade mark of TextRazor Limited.
Failure by either you or us to enforce any rights under these Terms shall not prevent either you or us in taking further action.
We will not be responsible for any failure to deliver TextRazor in accordance with these Terms if it is caused by events outside our reasonable control (for example, failure of public or private communications networks, acts of government, extreme weather, or civil disturbance.)
TextRazor provides a way for you to make complaints concerning material submitted by users. If you have any concerns about material which you are aware has been processed by means of TextRazor, including in relation to intellectual property rights, confidentiality or defamation, please contact email@example.com.
|means as applicable and binding on the Customer, TextRazor and/or the Services: (i) any law, statute, regulation, by-law or subordinate legislation in force from time to time to which a party is subject and/or in any jurisdiction that the Services are provided to or in respect of; (ii) the common law and laws of equity as applicable to the parties from time to time; (iii) any binding court order, judgment or decree; or (iv) any applicable direction, policy, rule or order that is binding on a party and that is made or given by any regulatory body having jurisdiction over a party or any of that party’s assets, resources or business;
|means such legally enforceable mechanism(s) for transfers of Personal Data outside the United Kingdom as may be permitted under Data Protection Laws from time to time;
|means any customer of the Services;
|has the meaning given to that term (or to the term ‘controller’) in Data Protection Laws;
|has the meaning given to that term (or to the term ‘processor’) in Data Protection Laws;
|Data Protection Laws
|has the meaning given to that term in Data Protection Laws;
|Data Subject Request
|means a request made by a Data Subject to exercise any rights of Data Subjects under Data Protection Laws;
|means the General Data Protection Regulation (EU) 2016/679;
|has the meaning given to that term in Data Protection Laws;
|Personal Data Breach
|means any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, any Protected Data;
|has the meanings given to that term in Data Protection Laws (and related terms such as process have corresponding meanings);
|Special Category Data
|means any health or other sensitive personal data, any ‘special category’ data as defined under GDPR;
|means another Data Processor engaged by TextRazor for carrying out processing activities in respect of the Protected Data on behalf of the Customer;
|means any local, national or multinational agency, department, official, parliament, public or statutory person or any government or professional body, regulatory or supervisory authority, board or other body responsible for administering Data Protection Laws;
|means TextRazor Ltd.; and
|has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.
In these Data Processing Terms:
|Subject-matter of processing
|Any personal data comprised within transactions actioned by Customer by means of the TextRazor text analysis platform.
|Duration of the processing
|For the duration of the provision of the Services.
|Nature and purpose of the processing
|To provide the TextRazor service to the Customer.
|Type of Personal Data
|Any data input by the Customer into the TextRazor platform as part of the Services. The parties do not intend that any Special Category Data will be comprised within the Personal Data.
|Categories of Data Subjects
|Any living individual identified in the Protected Data.
|Technical and organisational security measures
|As set out from time to time at https://www.textrazor.com/security.