For the purposes of the data protection legislation, TextRazor Ltd ('we' or 'us') is the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data). We are a company registered in England and Wales under company number 08481159, with our registered office at Unit 11, Hove Business Centre, Fonthill Road , Hove, East Sussex, England BN3 6HA. This Policy is not directed at individuals whose details may be processed by users of TextRazor text analysis service – if you are such a person, please direct any queries to the relevant TextRazor user.
We use your data to provide our TextRazor text analysis service to you, keep you informed of our services, and to meet and enforce our legal obligations. Generally, we do not give your information to third parties, but there are some exceptions where we use external service providers to power our operations. We are happy to answer your questions about any of this – email us at firstname.lastname@example.org.
We will obtain personal data about you (such as your name, address, email) if your business or organisation places an order for services with us, or if you create an account to use our service. We will also collect your contact details if you raise a support call to our helpdesk. If you agree to us keeping you informed of our products and services, we will collect from you your email address to do this. We will also collect any feedback you give us about your experiences with TextRazor products and services.
We use the personal information we collect about you for the following purposes:
If you have given permission, we may contact you by email about products that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See further 'Your rights', below.
We may disclose your personal data to:
We will use technical and organisational measures to safeguard your personal data, for example:
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
If you would like to exercise any of those rights, please:
Our services are not intended for those under 18 years of age. No one under age 18 is permitted provide any personal information to or on our website or platform. We do not knowingly collect personal information from people under 18 years of age.
We do not collect any ‘special categories of data’ about you - this includes details about your race or ethnicity , religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Our hosting partners are all based in the USA and Canada. Your personal data will be transferred to them so that they can help us provide the TextRazor service to you and we can administer your account with us. Also, we use Stripe to process payments, and this also involves transfer of data to the USA.
One of our hosting partners (OVH) is based in Canada. Canada has been deemed by the European Commission to provide an adequate level of protection for personal data. For further details, see here - https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en
The remainder of our hosting partners, and Stripe, process your data in the USA. The USA does not have the same data protection laws as the United Kingdom and European Economic Area. Whilst the European Commission has not given a formal decision that the USA provides an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information to our hosting providers and Stripe will be subject to appropriate safeguards as permitted under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information. These include the EU-US Privacy Shield certifications of our US hosting providers and Stripe. You can learn more about the EU-US Privacy Shield here - https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en
We work with third-party suppliers who may also set cookies on our website. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.
The cookies set out below are only used by our website. The table below is designed to provide more information about the cookies we use and why:
|Name||Purpose for the cookie, and more information|
|Stripe||Secure credit card processing and checkout process. Current list of cookies is available at https://stripe.com/cookies-policy/legal.|
|Google Analytics||Website usage analytics. Current list of cookies is available at: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage. Users can opt-out at: http://tools.google.com/dlpage/gaoptout.|
|TextRazor||Managing user account login state.|
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.
We welcome your feedback and questions. If you wish to contact us, please send an email to email@example.com.
We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
We may change this privacy notice from time to time, when we do we will inform you via email where appropriate
We use a number of different legal bases for processing your data. Further details on each of them are set out here.